At Jacob Voyages, we strive to ensure that every customer is satisfied with their purchase. This Returns & Refund Policy explains the conditions under which you can request a return or refund.
Eligibility for Returns
You may request a return if:
- The item you received is defective or damaged
- You received the wrong product compared to your order
- The product does not match the description on our website
To be eligible, the product must be unused, in its original condition, and returned in the original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to misuse, negligence, or improper handling by the customer
- Items without original packaging or missing accessories
- Products returned after the specified return period
Return Process
- Contact us at [email protected] within 7 days of delivery with your order details and reason for return.
- Our team will review your request and provide return instructions if eligible.
- You are responsible for securely packaging the product to avoid damage during return shipping.
Refunds
Since we only accept Cash on Delivery (COD) payments, refunds will be processed as follows:
- Refunds will be processed only after the returned product has been received and inspected.
- Refund timelines may vary depending on your location and chosen refund method.
Exchanges
If you received a defective or incorrect product, we may offer an exchange instead of a refund, subject to product availability.
Late or Missing Refunds
If you have not received your refund within the expected timeline, please first check with your bank or payment provider. If the issue persists, contact us at [email protected] for assistance.
Contact Us
For any questions about our Returns & Refund Policy, please contact us at:
Email: [email protected]