At Jacob Voyages, we strive to ensure that you are fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward returns and refunds process.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging with all tags and accessories included.
Items that show signs of use, damage, or are not in their original condition may not be eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for the return. Once your request is approved, we will provide instructions on how to proceed.
Customers are responsible for returning the product within 5 days after receiving return approval.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days. Refunds are issued based on the original order value.
Non-Returnable Items
Certain items may not be eligible for return, including items that are damaged due to misuse, or products that are not returned within the specified timeframe.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. We will arrange a replacement or refund after verifying the issue.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected]. We will assist you in tracking the status of your refund.
Changes to This Policy
Jacob Voyages reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: [email protected]